Change Capabilities Manager

Change Capabilities Manager

Career Category

Information Systems

Job Description

What you will do

In this role, you will support the advancement and adoption of Amgen’s global ways of working, with a focus on strengthening how teams collaborate across geographies, time zones, and functions.

Reporting into global Results Delivery Office (RDO)  leadership and working in close partnership with other core business partners, you will help translate enterprise teaming principles into practical tools, routines, and behaviors that improve execution, alignment, and team effectiveness.

You will play a key role in ensuring that global teaming practices—such as asynchronous collaboration, clear ownership, and consistent operating norms—are embedded into day-to-day ways of working across teams.

This role requires strong change management, stakeholder engagement, and operational discipline to drive adoption and sustain behavior change at scale.

Roles and Responsibilities:

• Lead rollout and adoption of global teaming practices across functions and geographies
• Enable teams to implement practical tools and behaviors that improve collaboration (e.g., asynchronous work, structured handoffs, decision frameworks)
• Partner with program and functional teams to embed ways of working into day-to-day execution
• Activate and support change champion networks to drive local adoption and feedback loops
• Partner with functional leaders and champions to reinforce teaming behaviors and operating norms
• Develop and deliver enablement materials, playbooks, and guidance to support adoption
• Maintain and enhance global teaming tools, templates, and resources to ensure usability and relevance
• Integrate resources into existing platforms and workflows to drive accessibility and sustained usage
• Continuously refine materials based on user feedback and evolving needs
• Gather and synthesize feedback from teams, champions, and stakeholders to identify barriers to adoption
• Leverage structured listening mechanisms (e.g., health checks, feedback channels) to generate actionable insights
• Identify collaboration friction points and drive targeted interventions to improve effectiveness
• Contribute to the evolution of change capabilities and global teaming strategy based on data and insights
• Partner with global RDO, functional leaders, and transformation teams to ensure consistent messaging and alignment
• Act as a connector between central strategy and local execution to drive clarity and consistency

What we expect of you

• Experience in transformation, change management, program delivery, or operational excellence
• Demonstrated ability to drive adoption of new ways of working or behavioral change initiatives
• Strong stakeholder management skills, with ability to work across geographies and functions
• Experience translating high-level strategy into practical tools, routines, and guidance
• Ability to operate in a global, matrixed environment and influence without direct authority
• High ownership mindset with focus on adoption, impact, and outcomes

Basic Qualifications:

Master’s OR Bachelor's degree and 8 to 13 years of Business Performance, Continuous Improvement, or Project Management experience

Preferred Experience:

• Experience supporting enterprise-wide change or culture initiatives focused on improving collaboration, team effectiveness, or ways of working
• Exposure to designing or deploying operating norms (e.g., decision-making frameworks, team charters, collaboration models) across distributed teams
• Experience working with change champion networks or similar models to drive local adoption and feedback loops
• Familiarity with structured listening mechanisms (e.g., surveys, health checks, listening sessions) to inform continuous improvement

Ways of Working:

• Ability to influence behavior change through structured interventions, communication, and stakeholder engagement
• Strong ability to translate abstract principles (e.g., asynchronous collaboration, global norms) into practical, team-level actions
• Comfort working across time zones and cultures, with sensitivity to different working styles and collaboration challenges
• Analytical and iterative mindset, using data and feedback to refine approaches and improve adoption outcomes

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Experience Level

Mid Level