Custom Software Engineer - Site Reliability Engineering Lead

Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Site Reliability Engineering
Good to have skills : DevOps, AWS Administration
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

SUMMARY:
The Site Reliability Lead Engineer helps to implement highly reliable, scalable, and performant system across the enterprise. This is realized by relentlessly measuring the environments and finding areas that need improvement. Improvements can range from education of engineering and operational resources, creating new capabilities, providing code enhancements, or implementing processes and tools. Success is measured by data and backed by continued customer satisfaction. The Site Reliability Engineer will use their infrastructure experiences combined with engineering best practices to build solutions to improve our environment.
ROLES AND RESPONSIBILITIES:
Responsible for designing, developing, implementing, and optimizing the efficiency of the environment including performance, reliability, and scalability of our services.
Responsible for measuring the health and performance of the environments by implementing tooling such as Datadog to achieve the proper level of visibility of the environment.
Enable teams to implement observability by developing and publishing standards and best practices and providing guidance and implementation assistance to engineering teams.
Responsible for designing and implementing coding assignments related to applications, systems reliability, monitoring, alerting, and analytics.
Participate in educating Engineering and Operations teams to ensure SRE principles are implemented consistently across the enterprise.
Take a proactive approach to anticipate and correct a wide range of production issues including outages, processing slowdowns or stoppages, errors, and failures
Implement engineering and operational improvements including code enhancements, process improvements, or procedural amendments.
Ability to triage, isolate, and resolve environmental issues in an expedient and open fashion.
Provide technical leadership for a wide range of projects.
Assist and mentor other engineering staff

Technical experience & Professional attributes:
Experience with multiple software development languages including C#, Go, Python or Java.
Experience with platform monitoring tools like Datadog, AWS CloudWatch, or similar
Experience with Software as a Service (SaaS) environments
Experience designing and deploying AWS services with an Infrastructure as Code (IaC) mindset with tools like Terraform.
Experience with hyperscalers, most notably AWS, Azure, or OCI
Experience in Agile development methodology.
Good written / verbal communication skills
Ability to listen and understand information and communicate the same.
Ability to network with key contacts outside own area of expertise.
Ability to work with minimal supervision, working with latitude for independent decision making.
Education qualifications:
Undergraduate degree preferably in Computer Science or a similar technical degree.
7+ years of experience in technology related roles.
4+ years of experience in a DevOps culture or production SaaS environment.
Additional Information:
– The Winning Way behaviors that all employees need in order to meet the expectations of each other, our customers, and our partners.
Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don t spend hours when minutes are enough.
Work with Purpose - Exhibit a We Can mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you re unsure, ask. Demonstrate unwavering support for decisions.

COMMENTS:
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.

You will be working with a Trusted Tax Technology Leader, committed to delivering reliable and innovative solutions