Customer Support Executive - Sales Coordination

Customer Support Executive

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Title: Customer Support Executive – Sales

Internal Job Description

Job Title: Customer Support Executive – Sales

Location: Hyderabad

About Us

Toshniwal Instruments(Madras) Pvt Ltd (an Ingersoll Rand Busniess) is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical and mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or any other characteristics protected by applicable laws, regulations and ordinances.

Job Overview

The Customer Support Executive – Sales is responsible for providing end‑to‑end customer support across the sales lifecycle, from order processing and coordination to customer communication and issue resolution. The role works closely with sales, service, planning, and logistics teams to ensure high customer satisfaction, timely order fulfillment, and effective sales support.

Key Responsibilities

• Support sales teams with order processing, documentation, and customer communications
• Act as a primary point of contact for customers for order status, deliveries, and basic commercial queries
• Coordinate with planning, production, stores, and logistics teams to ensure timely order execution
• Prepare and maintain sales-related documents including quotations, order acknowledgements, and delivery updates
• Update and track customer orders, enquiries, and interactions in ERP/CRM systems
• Handle customer complaints, service requests, and escalation in coordination with internal teams
• Support sales forecasting, reporting, and MIS preparation
• Ensure accuracy and completeness of sales and order documentation for audit and compliance purposes
• Support follow-ups on payments, dispatches, and pending customer actions
• Contribute to continuous improvement of customer support and sales processes

Requirements

• Bachelor’s degree in Engineering/Science or related discipline or related discipline
• 2–5 years of experience in customer support, sales coordination, or order management roles
• Good understanding of sales processes, order management, and customer coordination
• Hands-on experience with ERP/CRM systems and MS Office applications
• Strong communication, coordination, and problem-solving skills

Core Competencies

• Customer-focused mindset
• Strong coordination and follow-up skills
• Attention to detail and documentation accuracy
• Ability to manage multiple tasks and deadlines
• Effective communication and teamwork

What We Offer

• Employee Ownership Program (Stock Options)
• Performance-based annual bonus
• Leave encashment and statutory benefits
• Maternity and paternity leaves
• Medical, group term life, and accidental insurance coverage
• Employee Assistance Program
• Learning and development through LinkedIn Learning
• Employee recognition programs
• Collaborative and inclusive work environment

 

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

 

Experience Level

Executive Level