Deputy Manager - Technical Support (Automotive)
Mahindra And Mahindra Limited
Work from Office
Full Time
Min. 3 yearsJob Description
Deputy Manager - Tekline
Responsibilities & Key Deliverables
Responsibilities & Key Deliverables
TEKline - To ensure quick and precise solution to customer problems which Mahindra dealer has not succeeded in resolving on Mahindra automotive division products. Technical hotline provides remote technical assistance.
Provide remote Technical Assistance to assist dealers in complex trouble shooting of unresolved problems
Failure Root cause analysis and share information with upstream teams for product improvements
Enhance technical capabilities of dealer personnel
Dealership audit on technical aspects
Ensuring smooth new product launches from technical support side
TEKline - Strong Technical knowledge on Automobiles, Quick Response, Good electrical & electronics knowledge and strong analytical abilities. Passionate about troubleshooting.
TEKline - Data analytics, Root cause analysis, Prioritization , Good Communication skills (written and spoken) Hand holding and capability building
TEKline - Conflict Management, Assertiveness, Team Management, People Management skills, Negotiation skills
Preferred Industries
AutomobileEducation Qualification
Bachelors of Technology; Bachelor of Engineering; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile
General Experience
3-7 years experience
Experience Level
Mid LevelJob role
Job requirements
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