Front Office Executive

Job Summary :

Responsible for managing front desk operations, guest services, reservations, check-ins/check-outs, billing, and coordinating with other departments to ensure a smooth guest experience in a 28-key business hotel.

• Key ResponsibilitiesWelcome guests and handle check-in/check-out procedures.
• Manage room reservations, OTA bookings, and room inventory.
• Process guest payments, billing, and maintain accurate records.
• Address guest inquiries, requests, and complaints promptly.
• Coordinate with housekeeping and maintenance for room readiness.
• Upsell rooms and hotel services to maximize revenue.
• Prepare daily reports and shift handover notes.
• Maintain professional grooming and service standards.
• RequirementsGraduate/Diploma in Hospitality or related field.
• 1–3 years of front office experience preferred.
• Knowledge of PMS, reservations, and billing systems.
• Good communication, customer service, and computer skills.
• Ability to work rotational shifts.

Key SkillsGuest Relations | Reservations | Billing | OTA Management | Communication | Problem Solving | PMS Operations

Preference: Candidates with strong communication skills in English, Hindi, and Telugu will be preferred. Must be well-versed in using hotel PMS, reservation systems, MS Office, email communication, and other front office software applications.