Workday Service Management Lead

Lead - Global Workday Service Management

Job title: Lead - Global Workday Service Management

Location: Hyderabad

Job Type: Fulltime/Permanent

About the job

We are seeking a seasoned Workday Operational Services Lead to spearhead and manage a team of Specialists dedicated to delivering exceptional support to P&C Stakeholders. This pivotal role is responsible for ensuring the timely resolution of intricate issues, fostering collaboration with cross-functional teams, and driving service excellence. The ideal candidate will possess robust troubleshooting skills, substantial leadership experience, and a steadfast commitment to enhancing support processes. This position entails managing a team of Support & Expertise Specialists.

Main responsibilities:

Leadership:

• Very strong communication skill, and senior stake holder management

• Provide direction and guidance to a team of specialists, overseeing their activities to ensure adherence to KPIs and SLAs.

• Capabilities of managing overseas team

• Execute global and local reorganizations within Workday, collaborating closely with senior P&C Stakeholders.

• Forge strong partnerships with People and Culture and People Services teams to efficiently support and advise on business needs at the local level, aligning priorities accordingly.

• Manage HR queries from employees using the procedures provided and articles in the knowdge base  

• Work in the case management tool to report each case and progress on the resolution

• Provide special support for P&C Senior Stakeholders within the agreed range and maintain a consistent approach while aligning to data governance standard

• Create, update, activate, deactivate and delete master data relating to organization, positions, employees and contractors globally

• Deliver dedicated Services Requests with regards to P&C Support

• Execute large scale test scenarios for project or initiatives 

• Support End-to-end testing scripts with high level expertise and knowledge at complex tier II query management of workday.

Manage Workday Module Functional Support on:

• Core HCM – Hire to retire

• Handle SNOW tickets on Service request, support request and Change requests

• Compensation Service Management & Module

• RPA Management

• Recruitment Module Support

• Global User Review – SOX audit​

• Global Reporting 

• Global Reorganization

• OrgStudio

• Workday implementation

• Organization Maintenance Global

• WD Account Management

• Talent Module Support

• Knowledge on configuration and integrations related workday and other systems.

About you

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 13 -15 years of experience in WD support, service desk, or technical troubleshooting,

• 5+ years of experience in Team lead Role

• Extensive expertise in Workday modules

• Proficiency with ITSM tools (e.g., ServiceNow, Jira, Remedy) and ticketing systems.

• Exceptional problem-solving, analytical, and communication skills.

• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

Why choose us?

Join our innovative team where collaboration is at the heart of everything we do. You'll work closely with talented professionals, tackling complex issues and finding creative solutions together. Our supportive environment ensures that your ideas are heard and valued, fostering a culture of teamwork and mutual respect.

We prioritize continuous learning and growth, offering opportunities for professional development and career advancement. Our comprehensive benefits package, including health insurance, retirement plans, and flexible work arrangements, supports your well-being both at work and at home.

Be part of a team that values excellence, innovation, and collaboration. Together, we'll achieve great things and make a real impact.

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Experience Level

Senior Level