Program Manager

Manager, BSI Consulting & Program Management (Program Management/PMO focus)

Job Description Summary

Internal job title: Manager, BSI Consulting & Program Management
Location: Hyderabad, India

This role is based in Hyderabad, India. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you.

Business Solutions International (BSI) is an established team within International Commercial Launch Strategy (CLS) with the objective of providing gold standard business solutions to drive excellence in delivery and innovation across the division. The Consulting and Program Management team within BSI works across International to support and enable delivery of the highest priority programs.

As a Manager, you will play a crucial role in shaping and executing our key transformational programs to empower the International Business Unit to achieve commercial and operational excellence. This role is central to the delivery of the Customer Engagement of the Future program (CEFUT) - a strategic initiative to replace the organisation's core CRM system. Working cross functionally, the candidate will drive resolution of complex business challenges and ensure the program delivers tangible, organisation-wide impact.

The successful candidate will bring a strong track record in delivering large global programs and initiatives, preferably in a commercial and pharma setting. This is an opportunity to make a significant impact at scale, across the International Business Unit.

Job Description

Key responsibilities

• Scope, design, and structure priority programs, translating business needs into clear plans, deliverables, and outcomes.
• Lead and coordinate cross functional and cross market teams to deliver strategic initiatives through robust execution
• Define and embed program governance, including leadership forums, workstream reviews, decision making criteria, calendar & agenda setting, pre-read preparation and tracking follow-up actions.
• Maintain the Integrated Master Plan, ensuring visibility on milestones, dependencies, release timelines, and rollout activities.
• Manage RAID and risk frameworks, drive proactive risk management, issue resolution, and ensure effective dependency management across teams.
• Track market readiness and rollout progress including all key checkpoints including testing, data migration and deployment preparation in collaboration with program leads and change and communication leads.
• Provide high quality reporting and insights through dashboards, KPIs, and status updates for leadership.

Requirements

• 5+ years’ experience supporting large, complex programs end-to-end, ideally in a consulting, transformation or cross-market environment, preferably with a focus on commercial and / or pharma industry experience.
• Strong program and PMO skillset including planning, RAID management, reporting, governance, and structured delivery in all types of environments (waterfall, agile or hybrid) mostly with virtual teams.
• Hands-on experience with Agile/SAFe delivery environments and business squad -> product -> IT delivery models.
• Proficiency in PMO tools
• Proven ability to collaborate across diverse functions and manage senior stakeholders.
• Strong analytical, communication, and problem-solving skills.
• Minimum of a bachelor’s degree, preferably in science, engineering, business administration or economics

Skills Desired

Business Networking, Business Partners, Business Planning, Business Process Transformation, Business Strategy, Curiosity, Diversity & Inclusion, Finance, Go-To-Market Strategy, Key Account Management, Leadership, Lean Six Sigma, Management Consulting, Scrum (Programming Methodology), Strategic Planning

Experience Level

Mid Level