Operations Reporting Analyst

Operations Administrator

Summary:

The Reporting Analyst will play a critical role in driving operational excellence within the Customer Operations team by delivering high-quality, data-driven insights. This role is responsible for developing, maintaining, and enhancing reporting frameworks—specifically around the Value Adoption Model and Professional Services dashboards. The ideal candidate will combine analytical skills, technical proficiency, and business acumen to support strategic decision-making and improve service delivery outcomes.

Key Responsibilities:

o    Design, build, and maintain dashboards and reports aligned with the Value Adoption Model to track customer engagement, product usage, and business outcomes.

o    Develop and manage Professional Services performance dashboards that highlight key metrics such as project timelines, resource utilization, delivery quality, and customer satisfaction.

o    Collaborate with cross-functional teams including Implementation, Customer Success, and Project Management to understand reporting needs and translate them into actionable visualizations.

o    Ensure data integrity and consistency across all reports; identify and resolve data discrepancies proactively.

o    Analyze trends, variances, and performance metrics to generate insights that influence strategy and operational improvements.

o    Provide regular and ad-hoc reporting to senior leadership, ensuring clarity and relevance in data storytelling.

o    Automate repetitive reporting processes and improve data accessibility for key stakeholders.

o    Maintain documentation of reporting logic, data sources, and dashboard usage to ensure continuity and transparency.

o    Support continuous improvement initiatives by identifying reporting gaps and recommending innovative solutions to enhance visibility and decision-making

 

Qualifications:

•    Education: Bachelor’s degree in Business Analytics, Computer Science, Information Systems, or a related field.

•    Experience: 2+ years of experience in reporting, business analysis, or data visualization roles.

 

Skills & Competencies:

o    Proficiency in tools such as Tableau, Power BI, Excel, or equivalent.

o    Strong knowledge of SQL and experience working with large datasets and data warehouses.

o    Familiarity with CRM and project management systems (e.g., Salesforce, Jira, Smartsheet) is a plus.

o    Excellent communication skills with the ability to present complex data in a clear and compelling manner.

o    Detail-oriented with strong problem-solving and organizational abilities.

 

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.

Experience Level

Mid Level