Senior Specialist - Commercial Loan Servicing

Senior Commercial Loan Servicing Specialist

About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist

In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Skillset:

Technical Skills

• Strong proficiency in SQL (writing complex queries, joins, subqueries, stored procedures, performance tuning).
• Experience working with relational databases such as SQL Server, Oracle, MySQL, or PostgreSQL.
• Ability to build interactive dashboards and reports using Power BI, including DAX, Power Query, data modeling, and KPI creation.
• Hands-on expertise with Tableau for visualization, storytelling, data blending, and dashboard publishing.
• Proven experience in VBA Macros development for Excel automation—writing custom scripts, automating repetitive tasks, and building user forms.
• Understanding of ETL processes, data flows, and dataset preparation.
• Ability to integrate data from multiple systems and create structured reporting solutions.

Analytical & Problem-Solving Skills

• Strong data analysis capability to interpret trends, identify anomalies, and provide actionable insights.
• Ability to translate business requirements into technical specifications and reporting solutions.
• Proficiency in validating data accuracy and ensuring data quality checks.

Soft Skills

• Strong communication skills for interacting with cross‑functional teams and leadership.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Detail-oriented with a proactive approach to problem‑solving.
• Ability to work independently as well as in a collaborative environment.

Additional Nice-to-Have

• Knowledge of Python, R, or Alteryx for advanced analytics.
• Experience with cloud platforms (Azure, AWS) for data storage or analytics.
• Exposure to Agile/Scrum and project delivery frameworks.
• Commercial Lending Knowledge & Loan IQ experience.

Additional Nice-to-Have

• Knowledge of Python, R, or Alteryx for advanced analytics.
• Experience with cloud platforms (Azure, AWS) for data storage or analytics.
• Exposure to Agile/Scrum and project delivery frameworks.
• Commercial Lending Knowledge & Loan IQ experience.

The shift time would be either EMEA (1:30/2:30) PM IST &/OR 16:30 PM IST ​

Posting End Date: 

3 May 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.