Senior Product Associate

Senior Product Associate

Job Summary

As a Senior Product Associate in Digital Acquisition and Enablement Platforms, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new opportunities that reflect the needs of our customers.
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development 
• Management of backlog of engineering solutions to improve the stability and resiliency of production and non-production environments
• Delivery of engineering best practices and solutions across a large product group 
• Champion engineering best practices, site reliability engineering culture, and automated testing practices in production and non-production environments
• Enforce governance standards to ensure optimal hygiene practices for applications

Required qualifications, capabilities, and skills

• 6+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Highly motivated self-starter who thrives in a fast-paced environment, demonstrates excellent problem-solving, time management and planning skills, and possesses the ability to handle multiple assignments at the same time. Positive attitude and easy to work with while delivering on high priority, time sensitive initiatives
• Expertise in site reliability engineering practices
• Expertise in continuous integration/continuous delivery methodologies and in automated testing integrated within a development pipeline 
• Experience in delivery of engineering best practices and solutions across a large product group 
• Excellent communication and presentation skills
• In-depth knowledge of Agile process and principles, including use of Agile project management tools (i.e., Confluence, JIRA/JIRA Align, etc.)

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Expertise in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Datadog, Splunk, etc.
• Expertise with automated testing including, but not limited to, unit, component, contract, end to end, and production testing
• Demonstrated experience with AI tools