Service Management Technical Lead

Service Management Technical Lead

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

Ameriprise Financial has more than 130 years of history providing financial solutions to help clients plan for and achieve their financial objectives.


Based in Minneapolis, Ameriprise Financial is a leading financial planning and services company with approximately 12,000 financial advisors and registered representatives providing solutions for clients’ asset accumulation, income management and insurance protection needs. Our financial advisors deliver tailored solutions to clients through a comprehensive and personalized financial planning approach built on a long-term relationship with a knowledgeable advisor. We specialize in meeting the retirement-related financial needs of the mass affluent and affluent.


Ameriprise India Pvt. Ltd. is a wholly owned subsidiary of Ameriprise Financial and has been set up with aggressive growth plans in India. We have recently launched the India Distribution Business and Insurance Broking business under Ameriprise India Insurance Brokerage Services Pvt. Lt

Key Responsibilities

Primary Focus: Service Mapping:

· Design and maintain ServiceNow Service Maps to accurately represent business services and their dependencies.

· Collaborate with application owners and infrastructure teams to define service boundaries and critical components.

· Continuously refine service maps to reflect changes in the environment and improve accuracy.

· Troubleshoot mapping issues and optimize discovery logic for performance and reliability.

· Leverage discovery patterns and probes to enhance service visibility and automation.

Discovery:

· Create and maintain discovery patterns to identify and collect data from various IT devices and systems.

· Define scan schedules for different types of devices and systems.

· Review and validate discovered data to ensure accuracy and consistency.

· Identify and address data discrepancies between the CMDB and live systems.

· Implement data cleansing processes to remove duplicate or irrelevant information.

· Investigate and resolve discovery errors or failures.

· Analyze discovery logs to identify potential issues.

· Provide technical support to users regarding discovery processes and data.

· Integrate with third-party tools to pull in additional asset data.

· Regularly review and update the CMDB to reflect changes in the IT infrastructure.

· Identify and address orphaned or outdated CIs within the CMDB.

· Focuses on data quality within the CMDB, including data validation, cleansing, and ensuring accurate relationships between CIs.

· Designs the overall discovery strategy, including integrations with other systems and best practices for data management.

· Strong understanding of IT infrastructure and network protocols

· Knowledge of ServiceNow platform and CMDB concepts

· Experience with scripting languages (e.g., JavaScript) for customizing discovery patterns

· Data analysis skills to identify trends and anomalies in discovery data

CMDB Management:

· Design, implement, and maintain the Configuration Management Database (CMDB).

· Ensure accurate configuration item (CI) relationships and dependencies within the CMDB.

· Develop CMDB data governance policies, standards, and best practices.

· Monitor and improve data accuracy, completeness, and consistency.

· Work with stakeholders to define CMDB attributes, classifications, and CI lifecycle.

REQUIRED QUALIFICATIONS:

· CMDB Certification.

· Bachelor’s degree in computer science, engineering, business, or comparable studies

· 5+ years overall industry experience in ServiceNow development with a focus on ITOM

· Excellent documentation and communication skills and strong attention to detail required.

· Good knowledge on Linux, Unix, and Windows operating systems.

· Understanding of network topologies and hardware.

· Knowledge of load balancers (F5, Ngnix) and firewalls.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Experience Level

Senior Level