Senior Business Analyst - Salesforce

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

 ABOUT THE ROLE

Role Description:

This Business Analyst role sits within Amgen’s Law & Compliance technology product portfolio and will focus primarily on Comprehensive Compliance Controls (C3) – Amgen’s Salesforce Lightning platform that enables compliant interactions with the global healthcare community. In this role, you will work with a Product Owner, senior BAs, and engineering partners to capture requirements, document processes in Lucid, and translate needs into clear user stories and testable acceptance criteria. Exposure to SAFe and the ability to leverage approved AI tools to accelerate analysis/documentation are pluses.

Roles & Responsibilities:

• Support requirements elicitation sessions with Compliance/Transparency/Privacy stakeholders; capture outcomes and decisions.

• Document current and future state process flows and requirements using Lucid (Lucidchart / Lucidspark).

• Write and refine user stories, acceptance criteria, and basic test scenarios; participate in backlog refinement.

• Partner with engineering/integration/data teams to clarify data needs, validations, and interface impacts; maintain requirement traceability.

• Support QA / UAT planning and execution (scripts, defect triage, re‑testing) and contribute to release readiness materials.

• Assist with operational support (issue triage, root cause documentation) and continuous improvement metrics.

Basic Qualifications and Experience:

• Bachelor’s or Master’s degree in a relevant field (e.g., Computer Science, Engineering or equivalent).

• 5–9 years of work experience in Information Technology, Information Systems, or a related field

• Experience in the Global Pharmaceutical Industry / Life Science / Biotechnology / Pharmacology / Information Systems experience

Preferred Qualifications:

• 4+ years as a Business Analyst / Product Analyst (or strong internship/co‑op experience on enterprise platforms).

• Exposure to regulated or compliance domains, understanding of approval workflows and auditability concepts.

• Salesforce exposure (Lightning workflows, objects/fields, validation concepts) is a plus.

• Experience supporting enterprise SaaS applications and basic reporting/analytics needs.

• Familiarity with Mulesoft or modern data platforms is a plus.

• Scaled Agile (SAFe) exposure and practical use of approved AI tools for documentation/analysis are pluses.

Technical Skills:

• User stories, acceptance criteria, process mapping, and data requirements documentation.

• Jira/Confluence (or similar) for backlog and documentation management.

• Lucid tools for process mapping and workshop capture.

• Conga Composer / CFS awareness (document generation concepts) is a plus.

• Basic understanding of integrations, data quality, and error handling.

• Excel/Sheets for analysis; SQL/SOQL familiarity is a plus.

Functional Skills:

Must-Have Skills

• Experience with Agile software development methodologies (Scrum)

• Clear written and verbal communication; comfortable working with global stakeholders.

• Structured problem solving and attention to detail.

• Ability to learn quickly, ask the right questions, and follow through on commitments.

• Comfort working across time zones with global teams

Good-to-Have Skills:

• Experience in biotech, pharma, or other regulated industries

• Able to communicate technical or complex subject matters in business terms

Professional Certifications:

• SAFe (any) – preferred

• Salesforce Administrator or Business Analyst – preferred

Working Model:

• Collaborate with US/EU/IST time zones as needed; modest flexibility for
  early/late meetings

• Occasional travel may be required for PI planning or critical go‑lives

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.