Technical Program Manager - Microsoft 365 Licensing Administration

Microsoft Digital (MSD)’s mission is to power, protect, and transform the employee experience at Microsoft around the world.  Come build community, explore your passions, do your best work and be a part of the team that innovates, creates, and delivers the vision for Microsoft’s employee experience, human resources, corporate and legal affairs, global real estate products, and runs Microsoft’s internal network and infrastructure, plus builds campus modernization and hybrid solutions. You will leverage the latest technologies and focus on empowering Microsoft employees with the tools and services that define both the physical and digital future of work.  

As a Technical Program Management Specialist in the MSD Tenant Integration and Management Team, you will lead cross-organizational efforts to define and deliver our Multitenant strategy. You’ll partner closely with security and product engineering teams to drive alignment, ensure technical rigor, and deliver key initiatives that shape the future of our platform. This opportunity will allow you to accelerate your career growth, develop deep technical and strategic acumen, and strengthen your cross-functional leadership skills. Flexible work options are available, and this role supports partial work-from-home arrangements.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

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#MSDJOBS  

• You will work with Product Groups, engineering, and internal stakeholders to lead end-to-end execution of enterprise-scale programs across core Microsoft 365 services (Exchange, SharePoint, Teams, Copilot, Power Platform), defining milestones, dependencies, and success metrics. 

• You will work with cross-functional engineering and operations teams to drive execution with strong ownership, urgency, and accountability, ensuring high-quality and predictable delivery outcomes. 

• You will work with Product, Engineering, and Architecture teams to translate business requirements into scalable technical plans, influencing design decisions to meet enterprise reliability and performance needs. 

• You will work with service owners and platform teams to drive initiatives across multi-tenant M365 environments, ensuring security, compliance, and operational excellence. 

• You will work with operations and Product teams to support Customer Zero validation scenarios, improving feature maturity, readiness, and enterprise adoption. 

• You will work with AI, platform, and engineering teams to contribute to the adoption and scaling of Microsoft 365 Copilot and AI-powered agents, identifying opportunities for automation and service optimization. 

• You will work with cross-functional teams to establish program governance, including KPI tracking, risk management, telemetry-driven insights, and continuous improvement. 

• You will work with leadership and stakeholders across the organization to provide clear communication, drive alignment, and influence outcomes without direct authority. 

• Bachelor's degree in computer science, Engineering, or related field AND 4+ years of experience. in engineering, technical program management, or related technical roles 

• OR equivalent experience. 

• 6+ years of experience managing cross-functional and/or cross-team technical programs. 

• 2+ years of experience working with M365, cloud platforms or large-scale distributed systems. 

• Experience or exposure to AI/ML concepts, automation, or agent-based solutions, including applying these technologies to improve workflows or operational efficiency. 

• Experience delivering programs using Agile or Scrum methodologies. 

• Microsoft Azure DevOps (ADO). 

• Any M365 services related certifications. Understanding of Azure Cloud services