Travel Opertions Manger

Job Title: Travel Operations Manager

Company: WOWIDAYS

Location: Hi-tech City

Employment Type: Full-Time

Job Description:

Wowidays Travel Company, the Travel Operations Manager will lead end-to-end execution of travel services, ensuring seamless trip delivery for customers. This role is critical in maintaining Wowidays’ promise of hassle-free, memorable travel experiences through efficient planning, vendor coordination, and strong team leadership.

Key Responsibilities:

1. End-to-End Travel Operations

• Manage complete travel lifecycle: inquiry handover → booking → execution → post-trip follow-up
• Coordinate flights, hotels, transfers, sightseeing, and custom itineraries
• Ensure zero-error booking execution and smooth on-ground experiences

2. Vendor & Partner Management

• Build and manage relationships with hotels, DMCs (Destination Management Companies), and transport providers
• Negotiate competitive rates and ensure high service standards
• Regularly evaluate vendor performance and onboard new partners

3. Customer Experience & Escalations

• Ensure exceptional customer experience aligned with Wowidays’ brand promise
• Handle escalations, last-minute changes, cancellations, and emergencies
• Proactively communicate with customers for updates and support

4. Team Management

• Lead and mentor operations executives and support staff
• Allocate bookings, monitor workloads, and ensure SLA adherence
• Train team members on destinations, systems, and service standards

5. Process Optimization

• Develop and improve SOPs for booking, documentation, and service delivery
• Identify automation opportunities in CRM and booking systems
• Maintain high efficiency and reduce turnaround time

6. Compliance & Documentation

• Ensure adherence to visa requirements, travel regulations, and documentation standards
• Maintain accurate booking records, invoices, and travel documents

7. Financial & Cost Control

• Monitor booking margins and control operational costs
• Validate vendor invoices and ensure profitability per trip
• Work closely with sales team on pricing strategies

Requirements:

• 12th pass or above
• 6 months experience in Travel field
• Proven track record of achieving or exceeding sales targets
• Strong leadership and team management skills
• Excellent communication and negotiation abilities
• Ability to analyze sales data and market trends
• Proficiency in CRM tools and Microsoft Office
• Immediate joiners preferred
• Hindi Mandatory,
• Tamil (basic)
• English (basic), Telugu

Key Skills:

• Sales Strategy
• Team Leadership
• Business Development
• Client Relationship Management
• Negotiation
• Performance Analysis

Work Details:

• Work Mode: Work From Office
• Timings: 9:30 AM to 6:30 PM

Contact Details:

HR Admin: 9885716661

HR Executive: 8712480300