Operations Cum HR Manager

Job Title: Operations Manager

Company: Vision Media Pvt. Ltd.

Location: Indore

Employment Type: Full-Time

About the Company

Vision Media is a modern branding, media and digital growth company dedicated to building influential brands, powerful public presence and scalable business identities through strategy, creativity, storytelling, and digital innovation. Working across branding, digital marketing, PR, content production, social media management, design, advertising and reputation building, we partner with businesses, institutions, hospitality brands, education groups, and emerging enterprises to create meaningful impact and long-term brand value.

At our core, we believe brands are built not only through marketing, but through perception, consistency, experience, and influence. Driven by creativity, ambition, execution and vision, our culture encourages ownership, innovation, professionalism and growth-oriented thinking. As we continue to expand, we are looking for passionate and talented individuals who want to work on meaningful projects, build modern brands, and grow within a fast-evolving media ecosystem — making Vision Media a place to create, lead, and thrive.

Role Overview

We are seeking a motivated Operations cum HR Manager for a full-time, on-site position at our office in Indore. The role involves overseeing daily operations and managing human resources functions to ensure efficient workflow and a productive work environment. Responsibilities include operations planning, process optimization, staff recruitment, onboarding, employee engagement, policy implementation, payroll management, and ensuring compliance with labor laws. This role requires a strategic mindset, excellent interpersonal skills, and a people-first approach to foster a thriving workplace culture.

As part of our ongoing expansion and franchise development initiatives, the Operations cum HR Manager will also play a key role in business coordination, franchise onboarding support, operational system management, team structuring, and ensuring smooth execution across growing business verticals and locations.

Key Responsibilities

1. Operational Management

• Plan, coordinate, and monitor daily operations across departments (creative, marketing, client servicing, production).

• Develop and implement operational policies and procedures to improve efficiency.

• Ensure smooth execution of media campaigns and projects within deadlines.

2. Team Leadership

• Lead, mentor, and manage cross-functional teams.

• Set performance goals and conduct regular reviews.

• Foster a collaborative and high-performance work environment.

3. Project & Client Coordination

• Oversee project timelines, deliverables, and quality standards.

• Coordinate with clients to understand requirements and ensure satisfaction.

• Resolve operational issues and client escalations promptly.

4. Process Optimization

• Identify bottlenecks and implement process improvements.

• Introduce tools and systems for better workflow management.

• Ensure adherence to industry standards and company policies.

5. Financial Oversight

• Monitor budgets, operational costs, and profitability of projects.

• Optimize resource allocation to maximize ROI.

• Work closely with the finance team for reporting and forecasting.

6. Vendor & Stakeholder Management

• Manage relationships with vendors, freelancers, and external partners.

• Negotiate contracts and ensure cost-effective procurement.

Required Qualifications

• Bachelor’s degree in Business Administration, Management, Media, or related field (MBA preferred).

• 3–7 years of experience in operations management, preferably in media, advertising, or digital marketing.

• Strong leadership and organizational skills.

• Excellent communication and problem-solving abilities.

Key Skills

• Operations & Process Management

• Team Leadership & People Management

• Project Management

• Budgeting & Cost Control

• Client Relationship Management

• Strategic Planning

Preferred Attributes

• Experience in media/advertising agencies

• Familiarity with digital marketing tools and campaign workflows

• Ability to work in a fast-paced, deadline-driven environment

KPIs / Performance Metrics

• Project delivery timelines

• Client satisfaction and retention

• Operational efficiency improvements

• Cost optimization and profitability

• Team productivity and performance

Compensation

• Competitive salary based on experience

• Performance-based incentives

• Opportunity for career growth in a creative and fast-growing industry