Senior Quality Analyst

Senior Quality Analyst (Sales QA)

📍 Location: Indore

💼 Experience: 3+ Years

💰 Salary: Up to 5.75 LPA (In-hand up to ₹43k)

🕒 Shifts : Rotational Shifts - 5 days working - rotational week offs

Role Overview,

We are seeking a Senior Quality Analyst (Sales QA) to lead quality assurance for sales processes, generate actionable insights, and leverage AI-driven audit mechanisms to enhance performance and customer experience.

Key Responsibilities,

• Quality audits of sales interactions (calls, chats, etc.)
• Data analysis to generate insights that improve sales effectiveness
• Work with AI-driven tools (speech-to-text, automated audits) to evaluate performance
• Identify gaps in sales processes and recommend improvements
• Ensure adherence to quality standards, compliance, and business guidelines
• Collaborate with stakeholders (training, operations, product teams) to drive improvements

Mandatory Requirements,

• Minimum 3 years of experience in Sales QA
• Sales industry background (QA experience preferred; non-QA insurance experience acceptable)
• Basic understanding of AI/Gen AI tools (prompt writing, usage of generative AI tools)
• Excellent communication skills (written and verbal)
• Strong logical and analytical skills, especially in deriving insights from:
• Speech-to-text data
• AI-based audits
• Quality evaluation outputs

Preferred Skills,

• Experience in General Insurance domain
• Exposure to AI-led QA frameworks or automation tools
• Ability to translate insights into actionable business recommendations

POC - HR Harshita - 9755960649

Mail id - Harshita.Sharma@ext.icicilombard.com