Senior Quality Analyst
Icici LombardFixed
₹25,000 - ₹43,000
Earning Potential
₹43,000
Fixed
₹25,000 - ₹43,000
Earning Potential
₹43,000
Job highlights
Walk-in interview
Date: 30 May 2026 - 06 Jun 2026 | Time: 11.00 am - 04.00 pm...
Urgently hiring
15 applicants
Benefits include: PF, Health Insurance, ESI (ESIC), 5 working days
Job Description
Senior Quality Analyst (Sales QA)
📍 Location: Indore
💼 Experience: 3+ Years
💰 Salary: Up to 5.75 LPA (In-hand up to ₹43k)
🕒 Shifts : Rotational Shifts - 5 days working - rotational week offs
Role Overview,
We are seeking a Senior Quality Analyst (Sales QA) to lead quality assurance for sales processes, generate actionable insights, and leverage AI-driven audit mechanisms to enhance performance and customer experience.
Key Responsibilities,
- Quality audits of sales interactions (calls, chats, etc.)
- Data analysis to generate insights that improve sales effectiveness
- Work with AI-driven tools (speech-to-text, automated audits) to evaluate performance
- Identify gaps in sales processes and recommend improvements
- Ensure adherence to quality standards, compliance, and business guidelines
- Collaborate with stakeholders (training, operations, product teams) to drive improvements
Mandatory Requirements,
- Minimum 3 years of experience in Sales QA
- Sales industry background (QA experience preferred; non-QA insurance experience acceptable)
- Basic understanding of AI/Gen AI tools (prompt writing, usage of generative AI tools)
- Excellent communication skills (written and verbal)
- Strong logical and analytical skills, especially in deriving insights from:
- Speech-to-text data
- AI-based audits
- Quality evaluation outputs
Preferred Skills,
- Experience in General Insurance domain
- Exposure to AI-led QA frameworks or automation tools
- Ability to translate insights into actionable business recommendations
POC - HR Harshita - 9755960649
Mail id - Harshita.Sharma@ext.icicilombard.com
Job role
Job requirements
Walk-in interview details
Apply for the job and call HR to confirm your interviewAbout company
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M/s Jain Mithai BhandarYou can expect a minimum salary of 25,000 INR and can go up to 43,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Indore to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Indore at apna.
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