Telecaller

Job Overview:

We are seeking enthusiastic and results-driven Tele Sales Executives (Male/Female) to join our growing team in the EduTech industry. The ideal candidate will be responsible for generating leads, making sales calls, closing deals over the phone, and maintaining good customer relationships.

Key Responsibilities:

• Generate Sales: Use provided scripts and sales techniques to convert leads into sales.
• Build Relationships: Develop and maintain strong relationships with potential and existing customers to encourage repeat business.
• Meet Targets: Achieve and exceed monthly sales targets consistently.
• Customer Service: Answer customer inquiries and resolve any complaints in a professional and timely manner.
• Market Research: Stay updated on industry trends, competitors, and customer needs.
• Update Database: Maintain accurate and up-to-date records of customer information.
• Order Processing: Accurately take and process customer orders.
• Follow-Up: Conduct follow-ups on calls and emails to ensure customer satisfaction and closure of leads.

Additional Tasks:

• Upsell and cross-sell additional products and services
• Direct qualified leads to the field sales team when necessary
• Maintain detailed records of calls, conversions, and customer feedback
• Collaborate closely with other team members to meet collective goals

Key Skills Required:

• Excellent verbal communication and interpersonal skills
• Strong negotiation and persuasive skills
• Customer-focused attitude
• Good product knowledge and willingness to learn
• Ability to handle rejection and remain positive
• Ability to work under pressure in a fast-paced environment

Preferred Qualifications:

• Bachelor's degree or equivalent (preferred but not mandatory)
• Prior experience in EduTech sales or telesales is a plus
• Proficiency in CRM software and basic computer applications