Telecalling Team Leader

 Role Overview 

We are looking for a highly driven and ownership-focused Sales Manager to lead our telecalling operations. This role requires complete responsibility for team performance, lead conversion, and revenue delivery. 

The ideal candidate will be hands-on, target-driven, and capable of managing a telecalling team while ensuring strong execution across inbound and outbound sales funnels. 

Key Responsibilities 

• Own end-to-end telecalling sales performance including target achievement, team productivity, and revenue delivery 
• Lead and manage the telecalling team with clear accountability on daily KPIs such as talk time, follow-ups, and conversions 
• Drive the complete lead lifecycle — from allocation and tracking to nurturing and closure (inbound & outbound) 
• Maximize conversion rates by improving sales pitches, call handling, and follow-up strategies 
• Monitor team performance through regular reviews and implement data-driven improvements 
• Train, mentor, and motivate team members to enhance skills and maintain high energy levels 
• Ensure strict CRM discipline and accurate reporting for pipeline visibility 

Key Requirements 

• Proven experience in managing tele calling / inside sales teams 
• Strong expertise in lead management, inbound & outbound sales processes 
• Demonstrated track record of achieving sales targets and driving conversions 
• Ability to take ownership, drive accountability, and manage team performance 
• Strong leadership and team management skills 
• Hands-on approach with involvement in daily sales operations 

Educational Qualification 

• Bachelor’s Degree (Mandatory) 
• MBA / master’s in finance (Preferred) 

Preferred Traits 

• Highly self-motivated and ownership-driven 
• Strong analytical and problem-solving mindset 
• Excellent communication and interpersonal skills 
• Ability to perform in a fast-paced, target-driven environment 
• Strong focus on results and continuous improvement