Walle8 Executive - Call Support

Position: Executive - Walle8 Executive - Call Support

Location: Jaipur (India)

Role type: Full-time

Website: https://elogist.in/index.html

About Company:

Axestrack is India’s leading provider of Digital Logistics Solutions for Heavy Commercial Vehicles, and the only Indian

company to be ever featured in Gartner’s Market Guide for Fleet Management. We are proud to hold a dominant

position in the Indian market and are actively expanding across Africa, the Middle East, and the US. Our innovative

approach and scalable platforms are transforming logistics for the modern world.

Role Overview:

We are looking for a Call Support & Operations Executive who will be responsible for handling customer calls, coordinating operational activities, and supporting internal teams to ensure smooth day-to-day operations. The role requires strong communication skills, basic system knowledge, and the ability to work in a fast-paced, process-driven environment.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and timely manner.
• Provide accurate information to customers regarding services, onboarding, and basic product offerings.
• Support sales-related activities such as lead follow-ups, explaining offerings, and assisting customers through the conversion process.
• Coordinate with internal operations, field teams, or technicians to fulfill customer requests and close service requirements.
• Update call details, lead status, customer interactions, and service progress in CRM or internal systems.
• Track open leads, cases, and service requests to ensure timely closure.
• Escalate unresolved issues or sales opportunities to the relevant teams as per defined processes.
• Support daily operational reporting, documentation.

Qualifications & Skills:

• Graduate / Undergraduate in any discipline.
• 0–1 years of experience in Call Support, Customer Support, Operations, or Coordination roles.
• Good verbal communication skills in Hindi / Hinglish (English is an added advantage).
• Basic computer knowledge (CRM tools, Excel, calling systems).
• Problem-solving mindset with a customer-focused approach.

Why Axestrack:

• Opportunity to be a part of a rapidly growing company at the forefront of logistics transformation.
• Collaborative and inclusive work environment that values innovation and creativity.
• Competitive salary and benefits package.
• Continuous learning and professional development opportunities.

Join Axestrack and be a part of a vibrant, fast-paced environment where you will contribute to further growth at

AxesTrack. If you are passionate about technology and innovation, we invite you to apply and be a key player in

shaping the future of our organization.