HR

HR Manager / Human Resources Executive – Resort Operations

We are seeking an experienced and proactive HR Manager to oversee all human resource functions for our resort operations. The ideal candidate will be responsible for building a strong workforce, recruiting quality talent, managing employee onboarding, maintaining company culture, ensuring staff discipline, tracking employee performance, and creating an efficient work environment aligned with our hospitality standards.

Key Responsibilities:

• Manage end-to-end recruitment processes including sourcing, interviewing, hiring, and onboarding employees across all resort departments
• Develop and implement HR strategies, policies, and SOPs to ensure smooth workforce management
• Maintain employee records, attendance, payroll coordination, and compliance with labor laws
• Foster a positive company culture focused on professionalism, teamwork, discipline, and employee satisfaction
• Monitor employee performance through regular evaluations, reporting systems, and KPI tracking
• Handle employee grievances, conflict resolution, and disciplinary actions professionally
• Organize staff training, development programs, and orientation sessions to improve service quality
• Build retention strategies to reduce turnover and maintain workforce stability
• Coordinate with department heads to ensure proper staffing levels and operational efficiency
• Ensure compliance with all legal, safety, and hospitality HR standards

Requirements:

• Proven experience in HR management, preferably in hospitality, resort, hotel, or service industries
• Strong recruitment, employee management, and organizational skills
• Knowledge of labor laws, payroll systems, and HR compliance
• Excellent communication, leadership, and interpersonal abilities
• Ability to manage large teams and maintain structured reporting systems
• Proficiency in HR software, Google Workspace, and reporting tools
• Bachelor’s degree in Human Resources, Business Administration, or related field preferred

Preferred Qualities:

• Hospitality industry experience
• Strong leadership and decision-making skills
• Ability to build systems and improve organizational culture
• High professionalism and operational discipline

Goal of the Role:

To establish a highly efficient HR department that recruits top talent, builds strong teams, enhances employee performance, and creates a positive, disciplined, and growth-focused environment for long-term resort success.