Travel Operation Executive

Job Description: Travel Operations Executive

Company: Travelexie (A Brand of CYC Enterprises Pvt Ltd)

Location: Kolkata (On-site)

Department: Operations

Reporting To: Travel Operations Manager

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About Travelexie

Travelexie is a fast-growing travel brand specializing in international & domestic holidays, luxury travel, and MICE. We deliver seamless travel experiences through strong DMC partnerships, competitive pricing, and efficient operations.

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Role Overview

We are looking for a detail-oriented and proactive Travel Operations Executive responsible for handling end-to-end travel bookings, vendor coordination, and itinerary execution.

The role requires speed, accuracy, coordination skills, and a strong understanding of travel operations.

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Key Responsibilities

1. Quotation & Itinerary Management

Prepare customized itineraries and quotations based on client requirements

Coordinate with DMCs and suppliers for rates

Ensure quick turnaround time (TAT) for quotes

Maintain accuracy in costing and inclusions

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2. Vendor & DMC Coordination

Liaise with domestic & international DMCs, hotels, and vendors

Take multiple quotes and negotiate best rates

Ensure proper follow-up for confirmations and availability

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3. Booking & Execution

Handle end-to-end bookings (hotels, transfers, flights, activities, visas)

Issue vouchers and booking confirmations

Ensure smooth execution of all travel services

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4. CRM & Documentation

Update all leads, quotations, and bookings in CRM

Maintain proper documentation and booking records

Ensure data accuracy for reporting

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5. MIS & Reporting

Maintain daily MIS reports:

Quotes shared

Bookings confirmed

Revenue generated

Update tracking sheets and dashboards

Assist manager in performance reporting

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6. Coordination with Sales Team

Work closely with Sales Experts to understand client requirements

Provide timely support for closing deals

Assist in revisions and reworking of itineraries

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7. Customer Experience

Ensure seamless travel experience for clients

Handle last-minute changes and support during travel

Resolve operational issues promptly

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Key Requirements

Experience

1–4 years in travel operations / travel agency

Experience in international or domestic holiday packages preferred

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Skills

Good destination knowledge (Bali, Maldives, Thailand, Dubai, Europe, etc.)

Basic to intermediate Excel / Google Sheets knowledge

Strong communication & coordination skills

Ability to work under pressure and deadlines

Attention to detail

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Personality Traits

Fast learner & proactive

Process-oriented

Responsible & accountable

Team player with problem-solving mindset

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KPIs / Performance Metrics

Quotation TAT

Accuracy in bookings

Conversion support efficiency

Error rate

MIS reporting consistency

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Salary & Growth

Salary: As per industry standards

Performance incentives

Growth path to Senior Operations Executive → Assistant Manager → Operations Manager

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How to Apply

Send your CV to: hrdesk@cycgroup.in

Subject Line: Application – Travel Operations Executive