Duty Manager - Front Office and Visitor Services

Front Office Executive

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

* Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.

* Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.

* Issue ID card. Follow up for the return of respective ID cards with respective stake holders.

* Ensure safety briefing.

* Ensure Client specific processes/manuals is followed.

* Visitor admission is properly authorized.

* Assisting with special needs for visitors with disabilities.

* Ensuring basic cleanliness of lobby, lifts and public area.

* Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix.

* Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.

* Ensure Client safety and security protocols are followed.

* Daily reconciliation & shredding of daily badges.

*  Maintaining daily report as per client requirements.

* Participate in Emergency Evacuation procedures.

* Assisting and supporting in the Connect programs.

* Completion of daily floor walkarounds.

* Coordinate with the team to close the observations found during walkarounds.

* Escalating process violations by employees as per the escalation matrix.

* Operate the front office computer system.

 

Location:

On-site –Kolkata, WB

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.