Fraud Investigations Manager

Manager - Fraud Investigations

About Us

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose 

The role is responsible to investigate cases to derive logical conclusions & recommending merit based corrective actions.

Role Accountability 

1. Validate all documentation pertaining to the cases assigned and conduct field visits across locations (Merchant establishments/suspected addresses/Joint visits with courier & verification agencies) to verify the case facts and finalize further course of action
2. Conduct system foot-printing analysis to check for any internal employee involvement
3. Scrub beneficiary details in internal database (WCP) and NFTE database for any matches and conduct relevant checks/fixing accountability basis the same
4. Conduct interviews with suspects (BRE,Doc Boys, other employees) to verify case facts
5. Basis process gaps identified post investigation, notify concerned function/team to take necessary corrective action and prevent similar future instances
6. In cases of recovery, share case details with respective stakeholders to minimize fraud loss for the organization
7. Initiate timely & satisfactory recourse measures for the complainant, including CIBIL suppression, Mobile number delinking etc.
8. If required, coordinate with LEAs to carry out necessary legal action basis case facts submitted
9. Carry out Regular Seeding Activity/Mystery Shopping to detect any deficiencies / loopholes in the Carding process
10. Industry connect via LEA meet / Represent SBI Card in Regional Industry Forums (IPRC / Task Force)
11. Manage end to end vendor processes, track vendor investigation costs and conduct monthly SVCL to ensure compliance to infosec guidelines

Measures of Success 

1. Logical conclusion of Investigations 
2. Timely closure of Investigations 
3. Timely initiation of corrective action to provide relief to the aggrieved party (victim / complainant)
4. % of raids resulting in arrests
5. Adherence to Investigation Agency Costs as per MOU
6. Process adherence as per MOU

Technical Skills / Experience / Certifications

1. Knowledge of Credit Card process & life cycle, pre & Post -acquisition
2. Knowledge of Fraud control measures and process in the Fraud Investigation domain
3. Experience of working with LEA
4. ACFE certification preferred

Competencies critical to the role

1. Teamwork & Collaboration
2. Analytical Ability
3. Detail Orientation
4. Stakeholder Management
5. Verbal & Written Communication

Qualification 

Graduate in any discipline

Preferred Industry

Banking / Finance- (preferably into Card business)

Experience Level

Mid Level