Branch Operations Manager| Lucknow
CSB Bank
Work from Office
Full Time
Min. 3 yearsJob Description
Branch Operations Manager| Lucknow
Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.
• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross‑sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.
Experience: 3 to 9 years (branch ops)
Qualifications: Graduate; Banking certifications preferred
Certifications: Preferred - JAIIB/CAIIB
Experience Level
Mid LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 3 to 9 years are eligible to apply for this job. You can apply for more jobs in Lucknow to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
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