Customer Support Manager

Customer Support Manager

Experience Required: Minimum 2 Years

Location: Sherpur, Ludhiana

Employment Type: Full-Time

Job Summary: We are looking for a dedicated and professional Customer Support Manager to lead customer service operations and ensure excellent client satisfaction. The ideal candidate should have strong communication skills, experience in handling customer queries, and good knowledge and usage of LinkedIn for professional communication and networking.

Key Responsibilities: Manage daily customer support operations and resolve customer concerns efficiently.

• Maintain high levels of customer satisfaction through professional communication.
• Handle customer queries via phone, email, chat, and social media platforms.
• Monitor and improve customer support processes and team performance.
• Build and maintain professional relationships using LinkedIn and other communication platforms.
• Coordinate with internal teams to resolve customer issues quickly.
• Prepare customer service reports and feedback analysis.

Requirements: Minimum 2 years of experience in customer support or customer service management.

• Excellent verbal and written communication skills.
• Good knowledge and usage of LinkedIn.
• Strong problem-solving and team management abilities.
• Ability to handle customer complaints professionally.
• Basic computer knowledge and familiarity with CRM tools.
• Preferred SkillsLeadership and team coordination.
• Time management and multitasking abilities.
• Positive attitude and customer-focused approach.