Client Relationship Executive
Odyssey Automobiles LLPFixed
₹13,000 - ₹25,000
Average Incentives*
₹2,000
Earning Potential
₹27,000
Fixed
₹13,000 - ₹25,000
Average Incentives
₹2,000
Earning Potential
₹27,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 6 months
Basic EnglishJob highlights
Urgently hiring
1 applicants
Benefits include: PF, Mobile Allowance, Internet Allowance, Flexible Working Hours, Laptop, Health Insurance, ESI (ESIC)
Job Description
Primary Responsibilities
Ø Customer Feedback
o Collects customer feedback
o Plans corrective action with CRM
Ø Complaints Management
o One point of contact for customer complaints by receiving customer complaints
o In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
o Ensure resolution of customer complaints within defined SLA
o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction
Ø Lost Case Analysis
o Call lost/drop out customers and understand reason for closure
o Frame action plan with Service Manager, Workshop Manager and CRM
o Update Customer email IDs from email bounce report
The service marketing executive will be responsible for business generation for the workshop. He will call the customers for their due service, missed service and lost customers.
Primary Responsibilities
Ø Service Marketing: Business Generation
o Need to follow company defined standard and procedures while answering calls and delivery messages
o Follow up customers for service initiation, offer appointments for service
o Maintain & communicate service appointments for the next day, to relevant role-holders
o Handle customer queries and escalate concerns to relevant role-holders and ensure that they are closed on time
o Pitch VAS to customers over the phone
o Design relevant campaigns with Customer Relationship Manager and Works Manager to increase workshop revenue
Ø Lost Customer Marketing
o Analyze the lost cases of workshop and prepare action plan with CRM, GM service
o Update details of lost customers in DMS in case of incorrect contact details
o Carry out customer acquisition as per plan
Recruitment profile
Ø Educational Qualifications: Diploma / Graduate / extensive technical experience
Ø Industry: Auto [4 wheeler preferred], Hospitality, Finance/ Insurance, Retail
Ø Minimum experience: 1-2 years preferably in Auto/customer relationship roles
Ø Profile: Strong focus on Customer Experience Management
Ø Passions/ Interests: NA
Ø Competencies:
o Customer Relationship Management
o Analytical Skills
o Technical Knowledge - Service
KPIs:
Ø Customer
o % Feedback collected – 3rd Day Feedback Call
Ø Enabler / Operational
o % Complaint Registered from low Customer Feedback
o % SLA Adherence for complaint closure
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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