Customer Service Executive

Job Summary

We are seeking a dedicated and customer-focused Customer Service Executive to manage customer inquiries, resolve complaints, and ensure a positive customer experience. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a commitment to delivering exceptional service.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, and social media channels.

Handle customer complaints and provide appropriate solutions within defined timelines.

Maintain accurate records of customer interactions and transactions.

Provide product and service information to customers.

Follow up with customers to ensure issues are resolved satisfactorily.

Coordinate with internal departments to resolve customer concerns.

Process orders, returns, refunds, and service requests as required.

Meet customer satisfaction and service quality targets.

Identify customer needs and suggest suitable products or services when applicable.

Prepare reports on customer feedback and service performance.

Required Qualifications

Bachelor's degree or equivalent qualification.

1–2 years of experience in customer service, call center, or a related field.

Excellent verbal and written communication skills.

Strong problem-solving and conflict-resolution abilities.

Proficiency in MS Office and CRM software.

Ability to work in a fast-paced environment and manage multiple tasks.

Strong interpersonal and customer-handling skills.