Property Manager

Job SummaryThe Property Manager is responsible for overseeing the day-to-day operations of the property, ensuring exceptional guest experiences while maintaining operational efficiency, staff productivity, cost control, and compliance with company standards. The role involves managing all departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and Guest Services.

• Key ResponsibilitiesOperations ManagementEnsure smooth day-to-day operations of the property.
• Maintain cleanliness, maintenance, and presentation standards.
• Implement and monitor all company SOPs.
• Ensure all guest facilities are functional and well maintained.
• Coordinate with different departments for seamless operations.
• Guest ExperienceWelcome VIP guests when required.
• Ensure high guest satisfaction scores.
• Resolve guest complaints promptly.
• Monitor online reviews and improve guest experience.
• Ensure personalized service standards are maintained.
• Team ManagementRecruit, train, and supervise property staff.
• Conduct daily briefings with all departments.
• Prepare staff duty rosters.
• Monitor employee performance.
• Enforce company discipline and grooming standards.
• Financial ResponsibilitiesControl operational costs.
• Monitor food cost and inventory.
• Approve purchases within authorized limits.
• Prevent wastage and pilferage.
• Coordinate with Accounts for billing and collections.
• Maintenance & SafetyConduct daily property inspections.
• Ensure preventive maintenance schedules are followed.
• Report major repair requirements.
• Maintain fire safety equipment and emergency procedures.
• Ensure statutory and safety compliance.
• Inventory & ProcurementMonitor linen, housekeeping, kitchen, and maintenance inventory.
• Conduct periodic stock audits.
• Raise purchase requests based on requirements.
• Verify vendor deliveries and quality.
• AdministrationMaintain guest records and statutory registers.
• Ensure proper documentation of incidents.
• Submit daily, weekly, and monthly operational reports.
• Maintain employee attendance records.
• Ensure compliance with company policies.
• Revenue & Sales SupportCoordinate with the reservations and sales team.
• Support local marketing initiatives.
• Maximize occupancy through efficient room allocation.
• Promote upselling opportunities.
• Key Performance Indicators (KPIs)Guest Satisfaction Score
• Online Review Ratings
• Occupancy Performance
• Food Cost %
• Staff Productivity
• Maintenance Completion Rate
• Inventory Variance
• Complaint Resolution Time
• Employee Retention
• SOP Compliance Score
• Property Audit Score
• Revenue Achievement
• Utility Cost Control