Barista

Summary of Key Responsibilities –

Responsibilities and essential job functions include but are not limited to the following:

·      Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks.

·      Anticipates customer and store needs by constantly evaluating environment and customers for cues.

·      Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

·      Develops enthusiastically satisfied customers all of the time.

·      Welcomes and connects with every customer.

·      Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.

·      Responds to customer needs and says thank you to every customer.

·      Demonstrates the "Just Say Yes" behaviour by taking care of customer needs.

·      Delivers legendary customer service to all customers by acting with a “customer comes-first” attitude.

·      Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

·      Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager.

·      Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

·      Maintains a clean and organized workspace so that partners can locate resources and product as needed.

·      Maintains regular and consistent attendance and punctuality.

·      Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

·      Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods.

·      Protects employees and customers by providing a safe and clean store environment.

·      Follows store policy and procedures for operational flow at each station.

Purpose and Scope of position-

This position contributes to our success by:

·      Providing legendary customer service to all customers.

·      This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.

·      Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles.

Required experience and education-

·      No experience required

·      Minimum education qualification – 12th / Diploma +

Competencies-

·      Winning With Integrity

·      Working Together

·      Achieving Results

·      Helping Others Succeed

·      Living Our Misson And Values

·      Making Every Customer Feel Special