Customer Care Executive

Customer Support Executive (Domestic & International Voice Process)

Location: Malad & Thane, Mumbai

Salary: ₹18,000 – ₹34,500 per month (Fixed)

About the Role

We are looking for enthusiastic and customer-focused Customer Support Executives to join our Domestic and International Voice Process team. The ideal candidate will be responsible for handling customer interactions, resolving queries, and delivering an exceptional customer experience in a fast-paced BPO environment.

Key Responsibilities

* Handle inbound and outbound customer calls professionally.

* Resolve customer queries, concerns, and complaints efficiently.

* Provide accurate and timely information to customers.

* Maintain detailed records of customer interactions and follow-ups.

* Coordinate with internal teams to resolve complex customer issues.

* Meet and exceed performance metrics such as AHT, CSAT, and resolution rates.

* Ensure high levels of customer satisfaction and service quality.

Eligibility Criteria

* Graduate in any discipline (Mandatory).

* 0–3 years of experience in customer service, BPO, or related fields.

* Freshers with excellent communication skills are encouraged to apply.

* Strong verbal communication skills in English.

* Customer-centric attitude with strong problem-solving abilities.

* Comfortable working in a 6-day work week environment.

What We Offer

* Fixed salary based on skills and experience.

* Excellent career growth opportunities.

* Dynamic and supportive work environment.

* Night shift cab facility.

* Opportunity to work with a growing and professional team.

Why Join Us?

Build a rewarding career in customer service with a company that values talent, communication skills, and professional growth. Join a team where your contributions make a real impact every day.