Customer Relationship Officer

Key Responsibilities: Customer Relationship Officer

 Contact potential or current customers to present Club Mahindra membership benefits.

 Reach out to fresh, churned, and cold leads to convert them into sales, collect downpayments,

log sales, and update systems.

 Achieve monthly targets for unit sales and revenue.

 Make daily sales calls, meet connected call quotas, and diligently follow up on cases.

 Handle any customer escalations effectively (if any).

 Encourage existing customers to upgrade to longer membership tenures, generate referrals,

and finalize sales.

Competencies / skills required:

 Demonstrated experience as a comprehensive sales executive, both in inside sales and field

sales.

 Proven history of consistently achieving sales targets, ideally in a virtual setting (Inside Sales).

 Capacity to understand and effectively communicate details of the product and service to

prospect customers, facilitating sales closure.

 Calm personality & capable of managing rejection professionally.

 Exceptional negotiation skills with an ability to resolve issues and address complaints.

 Team-oriented mindset with the capability to thrive in high-pressure environments