Sheva Empresa

Customer Support Executive

Sheva Empresa
Andheri East, Mumbai/Bombay
₹25,000 - ₹35,000 monthly*

Fixed

₹25,000 - ₹33,000

Average Incentives*

₹2,000

Earning Potential

₹35,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Urgently hiring

Urgently hiring

12 applicants

12 applicants

Benefits include: 5 working days

Benefits include: 5 working days

Job Description


  • Manage inbound and outbound calls as needed, ensuring a smooth handoff between chat and voice interactions
  • Provide prompt, clear, and accurate responses to customer inquiries
  • Demonstrate high typing speed with precision to manage multiple chats simultaneously
  • Investigate and resolve customer issues using internal tools and resources
  • Document customer interactions and transactions thoroughly and in real-time
  • Escalate complex issues to the appropriate departments with proper context
  • Recognize and report patterns in customer queries to help improve processes
  • Collaborate with peers and supervisors to continuously enhance the customer experience
  • Participate in training and team meetings as part of continuous learning and process alignment

Job role

Work location
Work locationSheva Empresa (Unit: Sheva Technology Services), Azad Road, near Mogaveera Bank, Gundavali Gaothan, Andheri East, Mumbai, Maharashtra, India Andheri East, Mumbai/Bombay
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - International Voice Process
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year
Education
EducationGraduate
Skills
SkillsCustomer retention, Customer support, International BPO, Voice Process
English level
English levelGood (Intermediate / Advanced) English
Age limit
Age limit20 - 32 years
Gender
GenderAny gender

About company

Name
NameSheva Empresa
Address
AddressSheva Empresa (Unit: Sheva Technology Services), Azad Road, near Mogaveera Bank, Gundavali Gaothan, Andheri East, Mumbai, Maharashtra, India Andheri East, Mumbai/Bombay
Job posted by Sheva Empresa

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You can expect a minimum salary of 25,000 INR and can go up to 35,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 25 Aug 2026. For more details, download apna app and find Full Time jobs in Mumbai . Through apna, you can find jobs in 64 cities across India. Join NOW!