Receptionist

Job Title: Receptionist ( female)

Timing : 12 pm to 9 pm

One day weekly off

Location: Chembur 

Department: Front Office / Guest Relations

Salary-20k to 26k

Key Responsibilities:

• Welcome and greet all guests arriving at the ground floor reception with warmth and professionalism

• Manage incoming phone calls, reservations, and inquiries for both restaurant and banquet bookings

• Guide guests to the restaurant, banquet halls, or relevant areas within the property

• Coordinate with the restaurant and banquet teams to ensure smooth guest flow and seating arrangements

• Handle walk-in guests and maintain waiting lists where required

• Provide accurate information regarding menus, ongoing offers, and events

• Assist guests with basic queries and escalate concerns to the relevant team when necessary

• Maintain cleanliness and organization of the reception/front desk area

• Keep records of guest inquiries, reservations, and event leads

Requirements & Skills:

• Prior experience in a receptionist/front desk role, preferably in hospitality

• Strong communication and interpersonal skills

• Polite, well-groomed, and customer-oriented personality

• Ability to multitask and handle high footfall efficiently

• Basic knowledge of reservation systems and telephone etiquette

• Good organizational and coordination skills

• Comfortable working in shifts, including weekends and holidays

Preferred Qualifications:

• Basic education with.  fluency in English 

  • Experience in restaurant or banquet operations is an advantage

Key Competencies:

• Guest Handling & Service Excellence

• Communication & Coordination

• Professional Etiquette & Grooming

• Problem Solving & Presence of Mind