Sales Manager - Aiza Jewellery

● Build and maintain strong customer relationships by understanding their preferences and providing tailored

solutions.

● Address issues professionally and ensure customer needs are

met.

● Gather customer feedback to improve products and services

while addressing any concerns promptly.

● Responsible for achieving store sales targets.

● Drive solution-based sales by understanding customer needs

and offering relevant products and services.

● Focus on selling higher-value products to increase the

average transaction value.

● Use upselling and cross-selling techniques to enhance

customer engagement and meet sales targets.

● Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

● Adapt to changing customer needs and share product and customer insight with the team.

● Demonstrate problem-solving skills to address challenges and manage resistance effectively.

● Show learning agility by quickly adopting new processes or strategies to improve sales and service.

● Utilize analytical thinking to make sound operational decisions.

● Independently manage store operations in the absence of the

Store Manager, ensuring smooth functioning.

● Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.

● Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product

turnover.

● Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.

● Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified

bottlenecks.

Leadership Excellence

● Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional

resolutions.

● Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.

● Assist in training and mentoring new and existing team members to improve their understanding of products and

services.

Candidate

Requirement

: ● Min HSC 2 years of retail experience/ Graduates with 2 years

of experience in retail.

● Must be above 25 years of age and below 35 years of age.

● Basic computer skills and microsoft office

● Proven track record of exceeding sales targets consistently

● Experience in providing exceptional customer service and building strong customer relationships

● Experience in mentoring team members

● Experience in handling cash transactions and inventory

management

● Proficient in POS systems and other relevant retail technologies

● Knowledge of visual merchandising principles

● Positive and enthusiastic attitude

● Excellent presentation and grooming standards

● Flexibility and adaptability to work varied shifts