Team Leader
TeleperformanceFixed
₹30,000 - ₹46,000
Earning Potential
₹46,000
Fixed
₹30,000 - ₹46,000
Earning Potential
₹46,000
Job highlights
Urgently hiring
1 applicants
Benefits include: PF, Health Insurance, ESI (ESIC), 5 working days, Two-way cab
Job Description
We are actively hiring for Team Leader!!!
Location- Malad, Mumbai
Shifts- Rotational Shifts (5 days working with 2 rotational week offs)
Immediate Joiner preferred
Roles and Responsibilities: -
- Need 1 year on paper experience as a TL.
- Manage daily operations of the team, ensuring efficient handling of customer queries and issues.
- Require someone who knows how NPS and BQM operates
- Oversee shrinkage management to minimize losses and optimize productivity.
- Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives.
- Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction).
- Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards.
Interested candidates can connect with -
Simran Rana - 9137514621
or can share resume on simran.rana1@teleperformancedibs.com
Job role
Job requirements
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AmtradeYou can expect a minimum salary of 30,000 INR and can go up to 46,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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