Team Leader
TeleperformanceFixed
₹30,000 - ₹46,000
Earning Potential
₹46,000
Fixed
₹30,000 - ₹46,000
Earning Potential
₹46,000
Work from Office
Full Time
Night Shift
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
1 applicants
Benefits include: PF, Health Insurance, ESI (ESIC), 5 working days, Two-way cab
Job Description
We are actively hiring for Team Leader!!!
Location- Malad, Mumbai
Shifts- Rotational Shifts (5 days working with 2 rotational week offs)
Immediate Joiner preferred
Roles and Responsibilities: -
- Need 1 year on paper experience as a TL.
- Manage daily operations of the team, ensuring efficient handling of customer queries and issues.
- Require someone who knows how NPS and BQM operates
- Oversee shrinkage management to minimize losses and optimize productivity.
- Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives.
- Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction).
- Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards.
Interested candidates can connect with -
Simran Rana - 9137514621
or can share resume on simran.rana1@teleperformancedibs.com
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
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