Team Leader

Job Description:

Looking for Team lead Operations for work from office. Candidate will be responsible to lead a team of customer care representatives.

Team lead - Work on-site (AHMEDABAD)

Note - Should know Italian Language

Roles and Responsibilities:

-Set clear objectives, define roles and responsibilities and ensure each team member aligns with the team’s vision.

-Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues actively.

-Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved.

-Recognise and reward good performance, provide feedback and encourage professional development.

-Support team members’ professional development by providing opportunities for training and growth.

-Ensure team compliance with company policies and procedures.

-Support and guide team members to ensure they meet their individual targets and KPIs.

-Generate reports on team performance and provide regular updates to senior management.

-Work with Logistic or ecommerce domain.

Desired Profile:

-Strong Reasoning Ability. Should be a self-starter and self-motivated.

-Matured thought process; Good judgment and decision-making skills.

-Team Management skills and ability to drive Quality and Productivity.

-Excellent communication skills, including the ability to present business and technical issues, ideas, and recommendations clearly in verbal, written and presentation formats.

-Proactive and responsible approach to work with initiative and problem-solving capability.

-Strong with People Management & should be well versed with conducting performance appraisals.

-Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects.

-Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.

-Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed.

-Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes.

-Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy.

Experience: 1-2 years' experience in BPO domain.

Education: Any GraduateCompensation:

Salary: - 7 to 10 LPA Per Annum.

Benefits: Performance bonus, Shift allowance, Insurance and other benefits.

Thanks & Regards,

HR Team.