Team Leader Job In Chembur

Position: Team Leader



Job Summary: We are seeking an experienced and motivated Team Leader to lead and manage a team of executives, drive performance, and ensure operational excellence. The ideal candidate should possess strong leadership, communication, and problem-solving skills with the ability to achieve team targets and maintain high levels of customer satisfaction.

• Key Responsibilities: Team Management, Lead, motivate, and manage a team of executives.
• Allocate daily tasks and monitor team performance.
• Conduct daily huddles and team meetings.
• Provide coaching, guidance, and regular feedback to team members.
• Support recruitment, onboarding, and training activities.
• Performance Management: Monitor daily, weekly, and monthly targets.
• Track individual and team KPIs.
• Identify performance gaps and implement improvement plans.
• Prepare and submit performance reports to management.
• Operations Management: Ensure smooth day-to-day operations.
• Monitor productivity and adherence to company processes.
• Handle escalations and resolve customer issues promptly.
• Coordinate with internal departments for efficient service delivery.
• Quality & Compliance: Ensure compliance with company policies and procedures.
• Maintain quality standards in customer interactions.
• Monitor CRM updates and documentation accuracy.
• Promote a culture of accountability and continuous improvement.
• Qualification: Any Graduate.
• 3–5 years of experience in Sales, Customer Support, Collections, Operations, BPO, or Business Development.
• Minimum 1 year of team handling experience is preferred.
• Required Skills Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Good analytical and problem-solving abilities.
• Ability to work under pressure and achieve targets.
• Proficiency in MS Office and CRM tools.
• Strong organizational and time management skills.
• Positive attitude and team-oriented approach.
• Key Performance Indicators (KPIs): Team productivity and target achievement.
• Customer satisfaction and service quality.
• Attendance and adherence.
• Team performance and retention.
• Process compliance and quality scores.
• Preferred Candidate Profile: Experience in BPO, banking, financial services, insurance, customer support, or sales operations.
• Ability to mentor and develop team members.
• Strong decision-making and conflict-resolution skills.
• Self-motivated with a results-driven mindset.

Reporting To Operations Manager / Business Head

• Direct Reports Executives
• Case Managers
• Collection Executives
• Customer Relationship Executives

Regards

Rinsa

HR