Technical Support Executive

Job Role Software: Technical Support Executive

Key Responsibilities:

·      Provide technical support via phone, email, chat, and remote sessions.

·      Diagnose, troubleshoot, and resolve software application issues.

·      Write and execute SQL queries for data analysis, troubleshooting, and reporting.

·      Log and track customer issues using ticketing systems.

·      Coordinate with development teams for bug fixes and escalations.

·      Conduct product walkthroughs and client training sessions.

·      Ensure timely follow-ups and maintain SLA compliance.

Required: Skills & Qualifications

·      Strong knowledge of SQL (queries, joins, stored procedures, data validation).

·      Excellent verbal and written communication skills.

·      Problem-solving mindset and analytical thinking.

Understanding of software applications, databases, and troubleshooting methods.

·      Ability to explain technical concepts to non-technical users.

·      Familiarity with ticketing tools or CRM systems.

·      Bachelor’s degree in Computer Science, IT, or related field.

·      Experience in software support, helpdesk, or application support role.