Office Manager

The Office Manager will serve as the operational backbone of both business verticals.

This is a full-time, on-site role that demands a highly organized, proactive, and people-savvy individual who can manage day-to-day office operations, coordinate with technical teams, and ensure the smooth and efficient running of the workplace across both divisions.

This is a leadership role that requires someone who is calm under pressure, firm in their approach, yet approachable and empathetic in their dealings with the team.

Key Responsibilities

1. Office Operations & Administration

• Oversee the smooth day-to-day functioning of office operations for both business verticals.

• Maintain an organized, productive, and professional work environment at all times.

• Manage office supplies, equipment, vendor relationships, and general administrative requirements.

• Ensure compliance with internal policies, processes, and operational standards.

2. Attendance & Team Management

• Maintain accurate daily attendance records for all staff across both teams.

• Monitor and track punctuality, leave requests, and absenteeism with diligence.

• Follow up promptly with employees in the event of unplanned absences, including direct calls when necessary.

• Maintain and update leave records, late arrivals, and early departures in the office register or HR system.

• Report attendance irregularities and patterns to the Director on a timely basis.

3. Project Coordination & Progress Tracking

• Monitor the progress of ongoing web, mobile, and digital marketing projects on a daily basis.

• Maintain a clear, updated tracker of project timelines, milestones, and delivery schedules.

• Proactively identify delays or bottlenecks in project flow and escalate to the Director as required.

• Coordinate with the development and design teams to keep projects on track and push for timely delivery without compromising quality.

• Facilitate clear communication between team members and clients where directed by management.

4. Daily Reporting & Documentation

• Maintain comprehensive daily work logs and team activity reports.

• Prepare and circulate end-of-day or weekly summaries of work completed, pending tasks, and exceptions.

• Document all office communications, decisions, and action points accurately.

• Draft, review, and send professional internal and external emails as directed by management.

5. Team Coordination & Motivation

• Act as the primary point of contact between the team and senior management for day-to day operational matters.

• Maintain a positive, respectful, and professionally stimulating work environment.

• Address minor team concerns and grievances at the operational level with sensitivity and discretion.

• Motivate and nudge the team to meet deadlines and deliver results consistently, while maintaining a supportive and collaborative atmosphere.