Assistant General Manager - National Account Manager

AGM - National Account Manager

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

 

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

 

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

 

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

 

VIL is an equal opportunity employer committed to diversifying its workforce.

National Account Manager

 

Band

M2

Location

Mumbai

Job Purpose

• To manage the National customer relationship for Mumbai HQ accounts
• Build Relationship with the Key Buying centre ( C- Levels) to influence deals Nationally
• Drive profitable revenue growth
• Deliver the best in class customer experience to our customers
• Ring fencing customer base, acquiring new customers.
• Increased market share from integrated product, service, mobile solution offerings, and fixed data product, WAN, LAN, SIP, WiFi, Data centre, IOT etc

Key Result Areas/Accountabilities

Revenue and New business

• Deliver Revenue / TCV growth target in line with the DB
• Create opportunities for participation in Large deals
• C – Level Customer stakeholder engagement and escalation contact for all customer experience
• Engagement with various stakeholders to deliver the revenue growth for strategic accounts
• Create opportunities with focus on products as IPVPN, Cloud & Hosting, SD- WAN, MPLS, IOT, Fixed Voice, Mobility, etc
•  Drive Digital Workshops with cross functional teams of customer

 

Engagement

• Own  multi touch points and engagements in Customer  organisation and internally
• Expand the buying centre and engage with multiple contacts ( not limiting to Procurement, IT, Admin)
• Engage cross functionally to deliver a quality experience to the Customer
• Manage virtual teams including delivery, solution, service, collections
• Ensure governance of QBR’s and other reviews with customer
• Develop deep understanding of the customer telecom spend and our Share of Wallet (SOW).

 

Process Management

• Build discipline of usage of internal tools like 1SF/ ESMS  as appropriate and maintain forecast accuracy
• Adherence of sales processes including tariff approvals, Bid management, order management, A/c enlistment etc.
• Ensure correct forecasting and commits as per DB target
• Maintain at least 4X funnel (X being DB Target)

 

Core Competencies, Knowledge, Experience

Competencies

• Experience in managing global and a track record of global accounts/ enterprise solution selling
• Experience in complex change management and operating in a matrix, fast moving and technical environment.
• Experience in working in multi-cultural environment ability to manage an international and distributed team.
• Team player, strong influence and relationship management skills, customer centric.
• Strong communication and decision making skills– ability to balance conflicting interests and ability to lead in a high-growth, high-uncertainty environments

 Knowledge

• Good knowledge of mobility, fixed and other communication technologies, technical sales background preferable.
• Preferably worked with IT/ ITES/ BPO organizations

Learning

• To learn new products and services so as to be updated with the Customer needs and market trends

• Apply the learning in own Customer scenario

 

Must have technical / professional qualifications

• MBA with Engineering background
• Sales and cross functional work Experience of more than 8+Years

         Strong Leadership Skills

 

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Experience Level

Mid Level