Payroll Operations Associate - APAC Region

Associate, APAC Payroll

Join APAC Payroll  team and become a key driver of innovation in payroll operations across the Asia-Pacific region. In this dynamic role, you’ll manage multi-country payroll processes, champion automation initiatives, and collaborate with diverse teams to deliver seamless, high-quality service. If you’re passionate about process improvement, technology-driven solutions, and making a measurable impact.

Job Summary

As an Associate, APAC Payroll within the APAC Payroll team, you will be responsible for managing multi-country payroll operations and promoting process automation and improvement initiatives.

Job responsibilities

• Be a self-motivated and result-oriented individual 
• Maintain deadlines, quality, knowledge, communication, data privacy, control procedures and continuous improvement on performance standards in a multi-country payroll environment
• Excellent organization & time management skills. Should exercise good judgment in prioritizing deliverables 
• Interact closely with Payroll/Offboarding vendors to ensure timely and accurate service delivery
• Co-ordinate with all stakeholders including all HR teams for business needs
• Ownership of process, knowledge documents, and team performance and development
• Interact closely with vendors & other process partners to identify automation opportunities in current business processes and develop appropriate technology solutions
• Drive & encourage process improvement opportunities
• Strong execution skills

Required qualifications, capabilities, and skills

• Graduate with 6+ years of Operations experience in Payroll, Benefits, or Taxation, including 4+ years in Automation, Robotics, or Business Process Analysis with a proven track record of process improvement and automation projects
• Extensive knowledge of SAP Payroll or other payroll processing ERPs.
• Strong proficiency in MS Excel, including advanced formulas and Macros.
• Experience developing and designing current state and future state process maps.
• Exposure to process improvement tools and people/process management.
• Experience in testing Intelligent Automation (IA) and AI-driven payroll solutions.
• Ability to validate automated workflows, rule engines, and exception handling processes.
• Knowledge of test case development for robotic process automation (RPA) in payroll systems.
• Knowledge of regression testing methodologies for payroll system upgrades.
• Strong analytical skills to identify system defects, data inconsistencies, and process gaps.
• Ability to prioritize and escalate critical issues appropriately.

Preferred qualifications, capabilities, and skills

• Knowledge of multinational payroll/accounting and project management skills.
• Experience with RPA and RDA project delivery, including defect logging, tracking, and resolution coordination.
• Strong communication skills with the ability to coach, train, and support others, and collaborate effectively with Product Management and Technology teams.
• Detail-oriented and creative thinker with the ability to critically analyze processes, identify repetitive/rules-driven components, and gather, document, and validate complex payroll transformation requirements.