Business Operations Analyst

Business & Testing Analyst – Strategic Platform Transformation Analyst

You’re a strategic thinker passionate about delivering solutions in Trading Services and platform initiatives—this is the right team for you.

As a Business & Testing Analyst in Trading Services and platform initiatives, you will promote high-quality outcomes by combining business analysis with end-to-end testing ownership.

 

Job responsibilities:

• Own end-to-end test delivery for strategic change initiatives, including strategy, planning, execution, and closure (SIT/UAT/regression).
• Lead business analysis and requirements shaping through workshops, elicitation/documentation, process mapping, business rules, and user stories/BRD inputs with testable acceptance criteria.
• Manage the test backlog in JIRA (stories/tasks/defects), ensuring clear status, prioritization, and timely workflow progression.
• Create and maintain test artifacts (scenarios, cases, test data approach, traceability) and obtain business signoffs.
• Coordinate with Technology and cross-functional teams to validate front-to-back platform flows (trade capture, confirmations, lifecycle events, settlements, reporting).
• Lead defect triage and resolution by logging, prioritizing, tracking to closure, and communicating impact/risks; support gap analysis and root-cause discussions.
• Support and govern test automation where applicable (coverage alignment, execution monitoring, defect leakage tracking) without deep scripting ownership.
• Track timelines and dependencies; proactively escalate risks and environment/data blockers impacting testing.
• Ensure adherence to internal processes (change control, configuration management, required data/system access procedures).
• Drive continuous improvement across testing and analysis practices (templates, checklists, metrics, lessons learned).
• Develop and maintain automated test scripts where required; provide timely scorecards/status reporting; support enhancement integration (training/SOP updates); build strong cross-functional relationships.

Required qualifications, capabilities and skills

• Bachelor’s degree in finance, technology, computer science, information technology, or related field.
• 4+ years of relevant testing and business analysis experience, within the Financial Services industry.
• Understanding of basic testing concepts, types of testing (e.g., functional, regression, performance), and testing methodologies.
• Test management experience supporting multiple lines of business in a highly complex and high-volume environment.
• Ability to learn new tools and concepts, and communicate clearly and effectively at both technical and business levels.
• Hands-on experience with Microsoft Office suite and Windows desktop.
• Familiarity with major relational database management systems (Oracle, Sybase, SQL Server).

 

Preferred qualifications, capabilities and skills

• MBA or formal training in Project Management.
• Previous testing and business analysis experience in Investment Banking business functions (Global Markets, Middle Office, Payments, Securities Services).
• Experience working within an Agile development lifecycle.
• Experience in global implementation programs, preferably in the finance domain.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Senior Level