Customer Service Escalation Representative
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 2 yearsJob Description
Escalation Representative-Comm. Bank HO & Support-Customer Service
Job Description
Job Role
• Working towards resolution of customer concerns and closing loop with customers
• Attending cases which are from MD’s Desk / Other Senior Management of the Organization
• Liaise with Department / Division Heads and be a customer advocate in resolving the cases
• Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed.
•
Requirements
• Has customer centricity (Keeps the Customer First) in all perspective
• Has good communication skills (written and verbal)
• Has sound process / product knowledge
• Has zeal to learn new things and lead small process improvement ideas and spearhead them to closure / implementation
Experience Level
Entry LevelJob role
Job requirements
About company
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