Business Operations Manager

Executive Director - Consumer & Community Banking - Chief of Staff

Shift - 4pm IST - 1pm IST 

Job Summary 

As a Sr. Business Manager, you would be guiding business leaders and enhance performance by promoting key initiatives as a trusted advisor on our Business Management team. 

• You are a strategic thinker passionate about driving solutions in Consumer Community Banking Businesses.  Implementation knowledge and experience around Artificial Intelligence, Machine Learning, Voice/Chat Bots and Large Language Models is mandatory as these are the future skills to support the busines
• Business Management optimizes business performances by helping to drive key programs and initiatives.  We act as trusted advisors and counterweight to Business/Group Heads, and are responsible for identifying, escalating, and mitigating business risks. The role of a senior business manager is to drive Strategy, in line with the priorities of Consumer Community Banking lines of businesses 
• This is a time-pressured and high-profile position which is instrumental in assisting/advising senior management and in coordinating the deployment of the bank’s corporate resources to address strategic and tactical objectives. 
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Job Responsibilities: 

• Implement new business strategy, strategic initiatives, or platforms to support Chase Consumer Community Banking lines of businesses
• Optimize 'bottom line' business performance by driving key initiatives (fees cost base and efficiencies) 
• Identify, escalate, and mitigate business risks that could impair our ability to do business: e.g. resiliency, concentration risk, legal, tax, regulatory, capacity issues, extraordinary transaction costs 
• Analyze financial performance, including expenses; identify productivity initiatives and drive implementation 
• Partner with the Risk Analytics, Product, Design and Technology in the definition of future workflows and implementation of related Consumer Community Banking programs to prepare the business to meet the requirements of an ever-evolving market structure  
• Partner with the relevant external technology, consulting organizations 
• Represent in respective internal/external working groups. 

Required qualifications, capabilities, and skills: 

• Master’s degree in business, Finance, Economics, or other related area 
• Previous Consumer product knowledge and/or prior Business Management or COO experience 
• Energetic and dynamic in style 
• Highly motivated self-starter with excellent time management/prioritization skills 
• Present well to senior and global business heads 
• Able to forge strong internal relationships across a broad range of functions 
• Self-motivated, tenacious, and able to work with high degree of independence 
• Excellent written and oral communication skills 
• Able to both define and deliver to conclusion a strategic agenda across multiple groups 
• Strong analytical, strategic and problem-solving skills with ability to analyze large data sets and present conclusions concisely 
• Excellent project management and organizational skills 

 

Preferred qualifications, capabilities, and skills: 

• Self-motivated, tenacious, and able to work with high degree of independence 
• Excellent written and oral communication skills 
• Able to both define and deliver to conclusion a strategic agenda across multiple groups 
• Strong analytical, strategic and problem-solving skills with ability to analyze large data sets and present conclusions concisely 
• Excellent project management and organizational skills 
• Attention to detail with logical thought process 

 

 

 

 

 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Senior Level