Field Service Supervisor - Elevator and Escalator

Field Supervisor - Service

Date Posted:

2025-12-29

Country:

India

Location:

OTIS Elevator Company India Limited, Deluxe House, 92, Marol Co-Op. Industrial Estate, Opp. Shemaroo Institute, Marol, Andheri (East), Mumbai - 400 059, Maharashtra, India

Technical:

• Co-ordinate between Area Executives, employees and customers.

• Be present at reporting place of examiners to get feedback of previous day and plan daily schedule.
• Carry out annual equipment survey
•  Plan for repair schedule as a preventive method.
• Carry out NIS before taking over new construction and modernization job.
• Conduct tool box talk with employees.
• Make employees continuously aware about safe work practices.
• Fatality Preventive Audits/ Tool Box Demonstration.
• Prepare quarterly review report.
• Make “T” orders.
• Monitor how to reduce callbacks. More so on top ten calls received.
• Inspect or re-inspect to see progress of work. / Random Check for Quality.
• Manpower allotment day to day basis on callbacks received.
• Adherence to EH&S policy and practices.

Commercial:

• Meet clients regularly for rapport development.
• Communicate with examiners on regular basis, take care of their problems and create confidence amongst them.
• Correspond with clients for renewal of contract and as and when necessary and quotation for PA settlement.
• Two months prior to the expiry of free service contract date inspect the elevator.
• Negotiate with clients for price fixation of contracts & T-order.
• Handle effective conversions when necessary.
• Lead team to complete given task and facilitate them in case of need.
• Check the opportunity to potential T-Business.
• Make efforts for acquisition and recoveries & achieving the target.
• Follow-up invoices/ payments.
• Update necessary conversion/ recovery cancellation into system.
• Review regularly, Net O / Payment.

Additional Responsibilities

• Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules.

• Conduct EH&S inspection/audit as per assigned quota and ensure completion of corrective actions within targeted completion date.
• To conduct FPA and complete corrective actions within targeted completion date.
• Participating in Incident Investigation.

What You Will Need to be Successful: 

• Qualification: Diploma / BE/ B Tech
• Min 9+ years of experience in Service from elevator/escalator industry
• Lift/ escalators technical knowhow.
• Basic computer skills.
• Team Handling.
• Driving 2 - wheeler.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Experience Level

Senior Level