General Manager - Technology Enterprise Solutions

GM - Technology Enterprise Solutions

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

 

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

 

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

 

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

 

VIL is an equal opportunity employer committed to diversifying its workforce.

Job Purpose

 

• Responsible for all the enterprise circuit feasibility, delivery, Assurance and partner governance
• Delivery and assurance of Fixed Line Services Onnet and Offnet Last miles as per committed timelines.
• Revenue realization of 90% of in month delivery and 95% of target order value.
• Revenue realization of 80% for order book by segment within 90 days timeline
• Improve overall link delivery experience through Group Engagement -CRFS Compliance -92%
• Need to build best team to achieve all KPI parameters.
• TOP200 and rest of customer availability as per committed and need to work towards customer experience improvement

 

Key Result Areas/Accountabilities

•  

 

DELIVERY-

• Revenue realisation of 80% revenue as per Order book in a month within next 90days
• Connected location / soft upgrade delivery TAT<=7days.
• Not Connected Fiber Delivery TAT 4 weeks for 95% of orders
• Not Connected UBR Pole Delivery TAT 2 Weeks for 95% of orders
• Not Connected UBR Tower Delivery TAT 4 Weeks for 95% of orders
• OFFNET Delivery TAT 4 Weeks for 95% of orders
• Revenue realisation of 90% of in month delivery
• CRFS compliance-92% across the board
• Average Delivery TAT to be reduced to 8 weeks from WO to commissioning of order in OSM
• Efficient Material planning and Capex management within budget guidelines and Inventory ageing of 45 Days.
• Technology innovation at low cost PTMP Radio UBR, IPficationof UBR rollout (New & Operational).
• Cost Optimization on Active/ Passive infrastructure and Transportation cost.

 

Feasibility :

• Fiber/UBR/MW -3 Days
• Desktop -2 Days
• OFFNET -7 Days

 

Assurance :

• Need to maintain fault rate<10%
• MTTR<4 hrs
• Service migration for CXX improvement
• TOP200 availability >99.5 % and rest of customer>99%

 

Field Operations:

• Best operational practice of field
• E2E field operations handling for delivery, operations and feasibility
• Ensure HSW compliance of team
• Ensure all field compliances (PM, audit, etc)
• Competency building of field and zone team

 

Core Competencies, Knowledge, Experience

 

• 10 ~ 14 years of Telecom domain experience in field projects & operations
• Strong Project Management & Programme Management
• Expertise in Transmission Network Rollout
• Driving Vendors, Field Team, and Circle Teams for timely Project Completion.
• Good Knowledge and understanding of Transport Network Technologies & Topologies of both Optics ( DWDM, PTN, SDH ) and IP ( Internet protocol) / MPLS Etc..
• Project management certification is desired
• Handling change management, Material logistics & Inventory management.
• 100% compliance to Vodafone Idea Limited HSW policies and procedures.
• Knowing and handling inventory management

 

 

Must have technical / professional qualifications

 

• BE in Electronics & Telecommunication/IT.
• Must have Project Management certification and CCNP certification

 

 

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Experience Level

Senior Level