Senior Analyst - HR Service Delivery

HR Service Delivery Senior Analyst

Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? This role involves a deeper understanding of the Employee & Org Data Mgmt Process and leveraging expertise to solve specific problems pertaining to Workforce Management. The role includes managing and leading a team of employees, communicating company goals, safety practices, and deadlines to the team, motivating team members, assessing performance, and providing help to management, including hiring and training. The role also involves keeping management updated on team performance and communicating concerns and policies among management and team members. Primary Responsibilities / Accountabilities: • Delivery & Client management: Ensure adherence to designed processes, understand existing metrics, liaise with the Service Management Team, plan and monitor volume allocation strategies, create and implement governance mechanisms, ensure service measures and outcomes • Subject Matter Expertise / Training / Updates / Quality / Documentation: Acquire in-depth knowledge of Employee & Org data Mgmt Processes, communicate and implement relevant process knowledge changes, ensure all process documentation is maintained, work on robust internal quality controls, and escalate issues when necessary. • OE OPEX & Continuous Improvement: Liaise with the Business Excellence team, identify and implement improvement ideas, ensure process dashboards are reviewed, and ensure process controls are followed. • Collaboration: Participate in various internal or client initiatives, liaise with Accenture Local IT, and work collaboratively with all internal and third-party stakeholders. • Team Management & Team Development: Recruit and onboard new team members, ensure the team is adequately staffed, manage and improve people performance. • Extensive experience in HR Processes, especially Employee Workforce Management, Leave and Exit Administration • Strong MS Office and Excel skills • Client Interfacing skills (Email & Phone) • English language proficiency • Proficiency with Business Excellence Practices
What are we looking for? • Essentials: 6 - 7 years of industry experience, 4+ years of Employee & Org data Mgmt Processes experience, 1+ years of team handling experience, experience working on HCM systems, client/stakeholder engagement in outsourcing environments • Desirable: Working knowledge of Success Factors - Employee Life Cycle processes, new process transition, experience in HRO setup for multi-country support • Excellent interpersonal skills • Strong customer orientation • Resilience and ability to work under pressure • Good organizational, prioritization, and multi-tasking skills • Analytical and problem-solving skills • High levels of confidentiality • Focus on high data accuracy and attention to detail • Ability to deal with customer complaints professionally • Basic leadership and coaching skills • Teamwork and collaboration • Self-driven • Flexibility to work in shifts • Results/target-oriented • Multi-cultural awareness
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts