Learning Operations Associate

Learning Operations Associate

Skill required: Talent Development - Learning Operations
Designation: Learning Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years in a learning domain, administration
Language - Ability:English(International) - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? This role plays a crucial role in the planning, coordination, and execution of training programs within an organization. Their responsibilities typically include a mix of administrative, analytical, and coordination tasks to ensure that learning and development activities run smoothly. • Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions. • Book and manage training venues, facilities, and necessary equipment. • Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion. • Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS. • Troubleshoot and resolve any technical issues related to the LMS if needed. • Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.
What are we looking for? • MS Office skills: Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format • Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. • English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly. • Good organizational, prioritisation and multi-tasking skills. • Strong analytical and problem-solving skills. • Multi-cultural awareness. • Passion for customer service. • Team player. • Attention to detail. • Focus on high data accuracy. • Quality driven – in communications and all system transactions. • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
Roles and Responsibilities: • Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules. • Serve as a point of contact for training-related inquiries from employees, managers, and external partners. • Communicate training schedules, changes, and updates to relevant stakeholders promptly. • Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead. • Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. • Assist in Process Improvement initiatives.