Service Strategy Manager
Mahindra And Mahindra Limited
Work from Office
Full Time
Min. 3 yearsJob Description
Manager Service Strategy
Responsibilities & Key Deliverables
- Functional areas covered: After Sales and Service Processes
- Responsible for driving service excellence by working closely with the field work force to drive customer centric changes and processes.
- Expert in functional analysis and documentation of requirements including logics, designs, visualisations etc. with the functional teams
- Enabling achievement of business objectives through effective management of the After Sales and Service Digitization platform.
- Driving operational excellence for the platform while ensuring highest quality standards.
- Defining the vision for the platform and building the operational roadmap to achieve the vision.
- Understanding & representing dealer needs while demonstrating subject matter expertise in dealer After Sales operations.
- Driving adoption & effective usage of the platform amongst various user groups.
- Ensuring adherence to regulatory & compliance requirements.
- Driving sprint planning & requirement grooming with the dealer team
- Involvement in testing & validating acceptance criteria and signing off for deployment
- Building & implementing go to market strategy for new processes / platforms
- Supporting user trainings & workshops in event of major changes
- Working on advanced analytics and AI-driven use cases
Preferred Industries
Automotive IndustryEducation Qualification
Bachelor of Engineering; Bachelor of Engineering in Mechanical Engg.; Bachelor of Engineering in Production Engg.; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile
General Experience
3-7 Years in Automobile Industry
Critical Experience
Experience as both a Field Service professional and a Head Office Service professional (covering service strategy, customer experience, and service digitization) is preferred.
System Generated Core Skills
Consumer FocusManpower ManagementDealer Relationship ManagementDesigning Customer ExperienceFinancial ManagementIdentifying Customer NeedsMarket IntelligenceProduct Knowledge & ApplicationProject ManagementRelationship ManagementService ManagementService PlanningWarranty ManagementMarket AcumenCapability BuildingService QualitySystem Generated Secondary Skills
Experience Level
Mid LevelJob role
Job requirements
About company
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Career GuidelineWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
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