Operations Team Member - Credit Bureau Data Support

Operations 360

Key Responsibilities

• Data Entry & Maintenance: Enter, update, and retrieve credit information within the bank’s core systems to ensure reporting accuracy.
• Initial Data Validation: Perform preliminary checks on credit files to identify obvious discrepancies, missing information, or formatting errors.
• Dispute Processing : Assist in managing and responding to Credit Bureaus and consumer disputes.
• Reconciliation Support: Help senior team members reconcile account data between the bank’s records and the bureau’s response files to resolve minor discrepancies.
• Documentation & Filing: Maintain accurate and complete credit files, ensuring all reporting activities have a clear audit trail for compliance purposes.
• Research & Monitoring: Conduct basic research on customer profiles and monitor existing accounts for changes that might trigger a reporting update.
• Automation Support: Support the team's automation drive by helping to test new data-cleaning scripts or reporting software.

Required Skills & Qualifications

• Education: Bachelor’s or Master’s degree in Finance, Accounting, Commerce, or a related field.
• Experience: 0–2 years of experience; internships in banking or financial services are a significant plus.
• Technical Proficiency:
  • Strong proficiency in Microsoft Excel (v-lookups, pivot tables, and basic formulas).
  • Basic understanding of databases or a willingness to learn SQL for data querying.
• Soft Skills: High attention to detail, strong organizational skills, and a keen eagerness to learn regulatory standards.
• Regulatory Awareness: Foundational knowledge of credit reporting acts and related internal guidelines.

Key Result Areas (KRAs)

1. Data Accuracy: Maintaining high standards in data entry with a near-zero error rate in initial file preparation.
2. Turnaround Time (TAT): Meeting daily deadlines for processing assigned disputes and data corrections.
3. Process Learning: Completing all internal training modules.
4. Reporting Support: Ensuring 100% of assigned daily reconciliation reports are completed and escalated to senior analysts if errors are found.